Shipping policy

Orders are generally fulfilled within 1 business day after receipt of payment and are shipped via USPS with tracking and drop-off without signature.

You will receive an email confirmation once your order has shipped. You can review your order details including tracking information by logging into your Deals on Designers account and navigating to your Order History page. 

We work to process orders as quickly as possible and ensure our customers receive orders promptly. Due to the nature of our expeditious fulfillment, any cancellation requests cannot be guaranteed and must be submitted to our Customer Service team at support@dealsondesigners.com.

Our shipping is FREE on orders over $40. 

For all orders under $40 - There is a flat rate shipping fee of $5.99 for USPS First Class Shipping with estimated delivery within 3-5 Business Days OR There is a flat rate shipping fee of $23 for USPS Prioprity Mail Express with estimated delivery within 1-2 Business Days

Orders are generally fulfilled within 1 business day after receipt of payment and are shipped via USPS with tracking and drop-off without signature.

Generally, you should receive your item within 3-5 business days, unless you selected USPS Priority Mail Express. In that case, you order should arrive within 1-3 business days.

During holiday or busy seasons, order fulfillment may exceed our typical 1-day turnaround. Whichever shipment choice you make, we will provide you with email updates to track your package online.

Returns and exchanges

Customer Satisfaction is our number one priority. If you don't like what you purchased for any reason, you can return it or exchange it free of charge.

If there’s a problem with your order/item or the item is not as described, please email support@dealsondesigners.com and we'll get back to you as soon as possible!

Returns are accepted for up to 14 days after your item is delivered for a full refund, so long as the item satisfies the following criteria:

 

- All items are in their original condition

- All of the tags are attached (New with Tags items must be returned with original tags attached)

- All items have not been worn

- All items are free of any odors

- All items are free of stains or tears

Simply place the items you don't want back in their packaging and email support@dealsondesigners.com for a return label and next steps. Please ensure all of the items are securely packaged, so they are not damaged in transit.

All return labels are FREE. Returns will be processed and will be available in your account 5-10 business days after Deals on Designers receives your return order

To process a return, please email support@dealsondesigners.com and we will provide you with a return label and instructions on next steps. Returns are accepted for up to 14 days after your item is delivered for a full refund, so long as the item is in its original condition with tags (New with Tags items must be returned with original tags attached).

Sizing and measurements

We carry over 30,000 unique brands of previously loved and new clothing. To ensure the items fit you right, please refer to our Sizing & Measurement Guides.

We put together a Size Conversion Chart using the typical sizes and measurements across brands and countries. You can view our Size Conversion Chart. However, sizes can vary widely, so be sure to take a look at the item measurements under the item description.

We know sizes can vary widely across brands, which is why we hand-measure all of our items and provide measurements under the item description. Take a look at our Measurement Guide for more details.

Other

Deals on Designers partners with RewearAble, a non-profit that provides employment opportunities to people with disabilities, for clothing donations.

RewearAble is a green non-profit designed to provide sustainable employment for adults with disabilities while helping the environment by recycling clothing.

RewearAble conducts collection and initial sorting of clothing for Deals on Designers. Every time our customers refresh their wardrobe with that new “designer find,” they enable a person with disabilities to earn an income and increase independence through steady employment.

RewearAble collects clothing of all types, sizes, and condition, and their sorting and cleaning process ensures everything collected is prepared for reuse or repurposing.

Visit the RewearAble website here for more information on clothing donations and scheduling a donation pickup.

All clothing is either new or gently used and is made by your favorite brands and designers. Our preloved clothing is meticulously selected and inspected for any hardware malfunctions, fabric tears, color fading or size deformities and goes through five separate quality control stations to ensure you are happy with your purchase!